Arrival

When your bike arrives, we will perform an initial inspection with you. If possible, we will provide an approximate cost for the parts and work needed. Should any additional work be required, we will contact you first for approval.

Once the repair is complete, we will notify you by your preferred method -text, phone call, or email- so you know your bike is ready for collection.

Collection

Upon collection of your bicycle, we will talk you through all the work undertaken and highlight any areas that may need further attention. You will also receive information detailing the work done on your bike, with all information available to you at any time. Repairs are payable on collection.

Our workshop is incredibly busy, and we value our storage space in order to continue to be able to offer great service and turnaround. After completion and notification of any work, bikes will be stored for 7 days free of charge. Any additional time in storage will incur a charge of £10 per day unless previously arranged with the workshop.

Our Hourly Rate

We charge an hourly rate of £70 (or charged at a pro-rata rate if less) that reflects our skills, time, and investment in our workshop to keep your bicycles safe on the road and trail.

For minor servicing, such as gears or brakes, it’s still best to phone ahead and book. Although we can cope with some quick adjustments if you just drop by, please don’t be offended if we are busy and unable to oblige at that time.

Please note: If your bicycle or tandem arrives and requires cleaning prior to work being carried out, then a charge of £15 will be made to ensure our technician’s health and safety.